FAQ

Take a look at our most commonly asked questions.

What is a managed IT service?
Which hardware and software are right for my business?
How much does it cost to use PC Health Desk?
We are about to open up a new medical or dental practice. Can PC Health Desk help us get our IT and computers up and running?
Will you fix my Mac?
Can we call PC Health Desk on an ad-hoc basis?
Can you help me buy equipment?
Who do I call at PC Health Desk if I can’t get online?
Which areas of Perth does PC Health Desk service?
I run a school and need IT support. Can PC Health Desk help?
I have a small business and need your help
Do you provide IT services to GPs, dentists, physiotherapists, optometrists or other allied health providers?
What is a managed IT service?

As a small business, it doesn’t make economical sense to have a full time IT specialist on staff. However, you also can’t waste your own time fiddling around with computers, phones and internet connections.

Find the perfect middle ground with an outsourced managed IT service for your Perth health clinic or business. PC Health Desk provides whatever services you need to leverage technology for a better business. We do set up, installation, repairs, emergency call-outs and ongoing maintenance.

Which hardware and software are right for my business?

The equipment and software you use depends on the nature of your business, the size of your team and your specific requirements.

When you contact PC Health Desk in Perth, we’ll get to know you and your clinic/business before making recommendations based on what we know works.

How much does it cost to use PC Health Desk?

The cost of your Perth Managed IT services depends on what you need. We can quote a price for setup and installation, or talk about an ongoing retainer so you never have to worry about finding someone to fix your computers or internet. Remember, your first consultation is free, provided we do not have to buy any replacement parts or software to rectify your issue.

We are about to open up a new medical or dental practice. Can PC Health Desk help us get our IT and computers up and running?

Yes we can. PC Health Desk has been engaged to set-up new medical practices from scratch, with an average of four brand new medical centres set-up by use every year.

Because we have done this for over 40 practices, we even advise the new owners on non-IT related aspects of the setup that they may have not been aware of or may have overlooked.

Will you fix my Mac?

Yes we will. Some of our own desktop and laptops are Macs and we also have lots of clients who use Macs as their business machines. We have a vast amount of experience with Mac devices.

Can we call PC Health Desk on an ad-hoc basis?

Yes you can. We can advise you on the possible costs of fixing your IT problems or issues based on the type of problem you’re facing.

Can you help me buy equipment?

We can definitely help your source computers, phones and other equipment at a competitive rate. Contact us to find out more.

Who do I call at PC Health Desk if I can’t get online?

If you have our support services package, simply call us on 0416 483 428. We’ll get someone out to you as soon as possible.

If you’re not a paying member, reach out to us and we can arrange an emergency visit at a specified price.

Which areas of Perth does PC Health Desk service?

We provide managed IT services Perth-wide. We also have clients as far as Merredin and Pingelly in the Wheatbelt of Western Australia. Contact us to request a consultation today.

I run a school and need IT support. Can PC Health Desk help?

While we specialise in medical and health businesses, we can provide IT support to any type of organisation and do have schools amongst our clients at present. Please give us a call to support your needs.

I have a small business and need your help

PC Health Desk specialises in managed IT services for medical and health clinics. However, we are happy to discuss ways we can help your business so please give us a call.

Do you provide IT services to GPs, dentists, physiotherapists, optometrists or other allied health providers?

Specialising in providing ongoing IT services to medical clinics means we understand the needs of healthcare providers. Contact us for a quote or consultation today.

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